Frequently asked questions

Do you provide lifejackets?


Yes, life jackets are included with all rentals. We do recommend bringing your own to ensure a proper fit especially for children.




How do I make a booking?


On site hourly rentals are Walk-In only. Bookings for off site (takeaway) rentals and lessons are required and must be done 24 hours in advance. This can be done by clicking Book Now on the top of the Home Page.




Can I bring my dog?


Absolutely. We encourage you to bring your pooch along. We do not provide life jackets for dogs, however.




Are kids allowed?


Absolutely! We allow you to have your child sit on the front with and we do have a few kids boards and a kids kayak as well. We also will teach children in lesson but kids under 12 must be in a private lesson with parents or a guardian. We DO NOT allow children if conditions are unfavourable such as too windy. Feel free to call us at 613-263-2069 to inquire about todays conditions.




Is your location waterfront?


Yes! It is just a 20 second walk down with your boards to the Rideau River.




What is included with the rental?


SUP rentals include paddle, lifejacket and leash. We also provide waterproof phone cases when available. Takeaway rentals also include all necessary pads and straps to get the board on your car.




What is included with an Inflatable SUP rental?


Inflatable SUPS inlcude paddle, pump, bag, leash and life jacket.




Where can I leave my belongings?


We do provide lockers free of charge. You do not need to bring your own lock unless you would like to. (Due to Covid 19 measures, lockers are unavailable this year, instead we will provide you with tubs and store your stuff in our trailer)




Do I need to sign a waiver?


Yes, all participants must sign a waiver before renting. To save time you can fill out he electronic waiver form in advance which can be found at the bottom of our home page.




Where can I park?


There is absolutely NO parking in the CA Paradis lot for Ottawa SUP customers. There is plenty of street parking available nearby with the most convienent spots on Harvard Ave.




When is the last rental of the day?


The last rental of the day is 1 hour before closing. We highly recommend arriving 10 minutes prior. A late fee of $50 will apply if you return the board after closing time.




What if I don't return my board before closing time?


A late fee of $50 will apply if you return your board after closing time.




What should I bring with me?


We recommend wearing comfortable clothing that you dont mind getting wet such as a bathing suit or athletic wear. We also recommend you bring sunscreen and water. Keep in mind there is a chance you might fall in the water so dont bring anything you are afraid to lose such as expensive sunglasses. We do provide lockers to leave your belongings behind.




How does it work when I arrive?


When you arrive you will fill out a waiver form, if you haven't done it online already or signed before, and put your belongings away. You pay when you return so we will assign you board, you walk it 20 seconds down to the water and away you go.




Do I need a lesson?


We do not require you to take a lesson in advance however we do encourage it especially if you are nervous your first time or if you would like to learn proper technique. If you don't take a lesson we will give you a very brief how to as well as safety instructions and where to go.




Will you give me instructions before I go out?


We will give you a very brief how to (where to stand, how to hold your paddle) as well as saftey instructions and where to go. If you require more instruction we do offer lessons.




Do you have Kayaks or Canoes?


We have 4 single person kayaks in our fleet but no canoes or tandem kayaks. The cost is $20 for the first hour and $5 each additional half hour.




Can the Paddleboard fit in my car?


Paddleboards very rarely fit inside vehicles. They will have to go on top of your car or in a truck.




What size are the paddleboards?


Most of our paddleboards are either 10'6" or 11'6" long.




What do you do in inclement weather?


We do reserve the right to close, refuse rentals or cancel a lesson in inclement weather such as heavy rain, thunderstorms or high winds. You also may cancel your lesson with short notice if the weather is bad.




What are the chances of falling in the water?


We generally say that first time paddlers have a 20% chance of falling in. You have a smaller chance if you pay attention to our safety demo :)




What do I need to rent?


We do require you to leave behind ID or a credit card when you rent.




What methods of payment do you accept?


We accept Cash, Debit and M/C or Visa.




What is the weight limit for the boards?


We have boards that can support up to 275lbs.




Do you Sell Used Boards?


We do sell off some of our used boards but only at the end of the season. The sale begins right after Labour Day.





CONTACT US

1314 Bank St.

Waterfront on the Rideau River

at Billings Bridge, next to C.A. Paradis

Ottawa, Ontario, Canada

 

office: 613 263 2069

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OPENING HOURS

Monday

11am - 6pm

Tuesday

11am - 7pm

Wednesday

11am - 7pm

Thursday

11am - 7pm

Friday

11am - 7pm

Saturday & Sunday

11am - 6pm

© 2019 Ottawa SUP (Ottawa Stand Up Paddleboard)

* Last Rental of the day is 1 hour before closing 

*  Weather Permitting

Open on Holidays from 10am - 6pm

Ottawa SUP Waiver Form

*Sign waiver form online if you would like to save time before you rent.