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  • Can I book a paddleboard rental in advance?
    SUP rentals and lessons may be booked in advance. SUP rentals are also available by walk-in, subject to availability. Kayak rentals are only available by walk-in, subject to availability.
  • Can I book a kayak rental in advance?
    Kayak rentals are only available by walk-in, subject to availability. SUP rentals and lessons may be booked in advance. SUP rentals are also available by walk-in, subject to availability.
  • How do I make a booking?
    SUP rentals and lessons may be booked in advance. SUP rentals are also available by walk-in, subject to availability. Kayak rentals are only available by walk-in, subject to availability.
  • Do you provide lifejackets free of charge with a rental or lesson?
    Yes, life jackets (Personal Flotation Devices) are included with all rentals. However, we do recommend bringing your own if available to ensure a proper fit, especially for children. ALL LEGALLY REQUIRED SAFETY EQUIPMENT FOR DAYTIME USAGE OF YOUR PADDLECRAFT WILL COME WITH YOUR RENTAL FREE OF CHARGE.
  • What is included with the rental?
    ALL LEGALLY REQUIRED SAFETY EQUIPMENT FOR DAYTIME USAGE OF YOUR PADDLECRAFT WILL COME WITH YOUR RENTAL FREE OF CHARGE. We also provide waterproof phone cases when available.
  • Can I bring my dog?
    Absolutely! We encourage you to bring your pooch along. You may want to provide a doggie lifejacket for them, as we only provide human PFDs. We LOVE dogs at Ottawa SUP!
  • Are kids allowed?
    Absolutely! We allow you to have your child sit on the front with you. We also will teach children in lesson but kids under 14 must be in a private lesson with parents or a guardian. We DO NOT allow children if conditions are unfavourable such as too windy. Feel free to call us at 613-263-2069 to inquire about todays conditions or ask any further questions.
  • Do you sell Standup Paddleboards?
    Ottawa SUP is a proud partner in the design and building of the Rideau Paddle Co. brand of standup paddleboard and have been making SUPs for over a decade. Check out our Rideau paddleboards for sale . We do occasionally have used standup paddleboards for sale. Check our SUPs for Sale page for SALES on new and used boards.
  • Where can I leave my belongings?
    We recommend not to bring too many personal belongings, as space to store them in our trailer is limited. However, we will happily provide each group with a dry bag if you'd like to bring some items with you on your trip. You may also be close to your car if you wish to leave items there.
  • Do I need to sign a waiver?
    Yes, all participants must sign a waiver before renting. To save time you can fill out the electronic waiver form in advance which can be found at the bottom of our home page.
  • When is the last rental of the day?
    The last rental cutoff is strictly 1 hour before closing. We highly recommend arriving 10 minutes prior. A late fee will apply if you return the board after closing time. Check our hours at the bottom of the page.
  • Where can I park?
    Please check out our "locations" section of the website for more information on parking. There is a parking lot directly beside Ottawa SUP, close to the water, and lots of on street parking as well.
  • What if I don't return my board before my scheduled time?
    As it is likely your board will be reserved again after your scheduled time, we would appreciate that you make every attempt to not be late returning it back to us when due. A late fee will apply if you return your board after your scheduled time.
  • What should I bring with me?
    We recommend wearing comfortable clothing that you don't mind getting wet such as a bathing suit or athletic wear. We also recommend you bring an inexpensive hat, sunscreen and drinking water. Keep in mind there is a chance you might fall in the water so don't bring anything you are afraid to lose such as expensive sunglasses. We can provide a large dry bag for each group to help secure belongings if needed.
  • How does it work when I arrive?
    When you arrive you will meet us next to the Brantwood Park, Clegg St. Parking Lot! If you access the park from Clegg St. off Main St. you will easily see us when you arrive. We will ask you to complete a waiver form (if you haven't already done so online or at a previous visit) and then will assign you the appropriate SUPs or kayak. We can provide you with a waterproof phone case and large dry bag (per group) if desired, give you a quick tutorial on accessing the water/using the board, and then will direct you to the water! It's a very short walk to the dock or to walk directly into the river.
  • Do I need a lesson?
    We do not require you to take a lesson in advance; however, we do encourage it especially if you are nervous your first time or if you would like to learn proper technique. If you don't take a lesson we will give you a very brief "how to", as well as safety instructions and where to go. If you would like to book a lesson with one of our experienced instructors, check out our lesson page.
  • Will you give me instructions before I go out?
    We will give you a very brief how to (where to stand, how to hold your paddle) as well as safety instructions and where to go. If you require more instruction we do offer lessons.
  • Do you have Kayak or Canoe rentals?
    As of now, we do not offer canoe rentals, however YES we do have a limited number of kayaks available by walk-in only for rent, subject to availability.
  • What size are the paddleboards?
    Most of our paddleboards are either 10'6" or 11'6" long. Our boards hold upto 275lbs.
  • What do you do in inclement weather?
    We do reserve the right to close, refuse rentals, or cancel a lesson in inclement weather such as heavy rain, thunderstorms or high winds. You also may cancel your lesson with short notice if the weather is bad, however, a refund or rescheduling is subject to our discretion. For example, a light rain or threat of light rain MAY not be sufficient reason to cancel a lesson. After all, you may get wet regardless.
  • What are the chances of falling in the water when standup paddling?
    We generally say that first time paddlers have a 20% chance of falling in. You have a smaller chance if you pay attention to our safety demo :) Lots of paddlers choose to go in the water, as well. It can be very refreshing on a hot day and part of the fun.
  • What is the weight limit for the boards?
    We have boards that can support up to 275lbs.
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